Terms and conditions.

Binding version

The Dutch general terms and conditions are binding. This page summarises them; where it differs from the Dutch text, the Dutch text prevails. Mandatory consumer rights always take precedence.

Scope and cooperation

Project scope, planning, price, delivery and support agreements are recorded in the proposal, the order confirmation or the portal. The client provides timely content, access, feedback and approvals.

Payment

Prices exclude VAT unless stated otherwise. Projects, custom work, hosting, email and domain names are invoiced. Telephony and SMS are paid from prepaid credit by default, unless FullStack Studio has agreed with the client that they are invoiced. Invoices are due within 14 days. If an invoice is overdue, FullStack Studio may suspend services, for example by showing a maintenance page or blocking outgoing calls.

Third parties

External platforms, data centres, domain registries, telecom suppliers and payment providers may have their own costs, limits and terms. FullStack Studio does not guarantee uninterrupted availability unless a separate service level agreement has been made.

Prepaid credit (article 20)

20.1 What credit is. In the portal, the client can buy credit in advance and use it to pay for services listed there, such as telephony and SMS. Credit is a prepayment in euros. It earns no interest, has no value outside the portal and cannot be transferred.

20.2 Top-up and VAT. The client chooses an amount excluding VAT and pays that amount plus 21% VAT. Each top-up is invoiced with that VAT. The credit increases by the amount excluding VAT.

20.3 Deductions. Services are deducted at the price excluding VAT that applies at that moment, without charging VAT again. Deductions are not invoiced; they are listed in the portal with a monthly statement.

20.4 When we deduct. Orders, one-off costs and SMS messages are deducted in advance; without enough credit they are not carried out. Recurring costs are deducted afterwards, on the first day of the month for the previous month. Call costs are deducted shortly after the call.

20.5 Credit or invoice. FullStack Studio can agree with a client, per type of service, that a service is invoiced afterwards instead. Projects, hosting, email and domain names are never paid from credit.

20.6 Out of credit and shortfall. Recurring deductions and call costs always go ahead; any difference is a shortfall owed by the client. While credit is used up or there is a shortfall, no new services can be ordered, no SMS is sent and outgoing calls are blocked; incoming calls and 112 keep working. A new top-up first covers the shortfall. A shortfall not covered within 60 days may lead to termination of the services concerned.

20.7 No expiry. Credit does not expire. Free credit given by FullStack Studio is shown separately and is never refunded.

20.8 No refunds, with exceptions. Credit is not refunded, except for the unused paid credit (including VAT) if: (a) a consumer withdraws within 14 days of the top-up, for the unused part of that top-up; (b) FullStack Studio ends the service or the agreement for a reason not attributable to the client; (c) FullStack Studio cannot provide the services for more than 30 consecutive days; (d) a price increase is not accepted and the client cancels the service before it takes effect.

20.9 Price changes. Price increases are announced by email at least 14 days in advance.

20.10 Reversed payments. If a top-up payment is reversed, the credit of that top-up is removed and the invoice is credited; credit already used becomes a shortfall.

20.11 Limits and misuse. New clients have lower limits until FullStack Studio trusts them. FullStack Studio may refuse a top-up or block credit on reasonable suspicion of fraud.

20.12 Leaving. Credit never prevents a client from leaving. Unused credit is only refunded as described in 20.8.

20.13 Transition. Prepaid SMS bought before this version is converted into credit at the price excluding VAT for which it was bought. Prepaid SMS given for free becomes free credit or expires; we will inform the client.

Telephony (article 21)

One-off costs are charged when ordered and are not refunded. Recurring costs (numbers, users, call recording, bundles) are charged afterwards per full calendar month. A cancellation takes effect at the end of the calendar month, after which the last month is still charged. Limits apply to prevent fraud, such as a daily maximum for call costs and a maximum call duration; satellite numbers are always blocked. Outgoing calls may be blocked for an overdue invoice, when credit runs out or in case of misuse. 112 always remains reachable, but the caller's location is not always known to the emergency services. Call recordings are kept for 90 days and voicemail for 30 days; the client is responsible for the legal basis for recording calls.

SMS (article 22)

The client only sends messages that recipients expect, under their own sender name, and complies with the rules on unsolicited messages. Messages to lists include an unsubscribe link. FullStack Studio checks messages automatically for misuse and may refuse or stop sending without stating which rule applied.

Domain names (article 23)

Domain names are registered in the client's name and renewed every year. The invoice follows 14 days before the renewal date. Cancel at least 14 days before the renewal date. The client can request a transfer code.

Hosting, email, Content platform and e-signing (articles 24 to 26)

Hosting is for normal use; limits may apply. Nightly backups are kept for a limited time, around two weeks, and are no guarantee; the client keeps its own copy of important data. For data the client stores in its websites, mailboxes and the Content platform, the client is the controller and FullStack Studio the processor. AI features may contain mistakes. An electronic signature counts as written approval; signed documents are kept for 7 years.